top of page
Find our garments at Tula Balance, Orpington
Find our garments at Yoga Hook, Gerrards Cross
Find our garments at Feel Hot Yoga, St Albans

Delivery & Returns

At Colour Flow, we want to make your shopping experience as smooth and enjoyable as possible. From speedy delivery to easy returns, we’re here to take care of you every step of the way. Check out our delivery options and straightforward return policy below.

Delivery

 Standard UK - Signed Delivery


Charge: £6
Estimated Delivery Time: 3 working days

Next Day UK Delivery


Charge: £10
Estimated Delivery Time: 1 working day

Europe Delivery


Charge: £18
Estimated Delivery Time: 25-30 working days
Additional Costs: Import duties and taxes may apply

Rest of the World Delivery


Charge: £20
Estimated Delivery Time: 10-30 working days
Tracking: Not trackable
Additional Costs: Import duties and taxes may apply

Free Delivery


Eligibility: Orders over £90 qualify for free delivery
If you have any questions about our delivery options or need assistance, please contact us at info@colourflowactive.com.

Returns Policy

1.  Change of Mind

​

  • Return Period: You can return items within 14 days of receiving your order if you change your mind.

  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of Purchase: A receipt or proof of purchase is required.

2.  Faulty or Damaged Items

​

  • Eligibility: If your item is faulty, damaged, or not as described, you can return it within 30 days of receipt.

  • Condition: Items must be in the condition they were received.

  • Proof of Purchase: A receipt or proof of purchase is required.

3.  How to Return
 

  • Contact Us: Please contact our customer service team at info@colourflowactive.com to initiate a return.

  • Provide your order number and reason for the return.

  • Return Method: We will provide you with a return label. Attach it to your package and drop it off at your nearest post office.

  • Costs: Returns are free if the item is faulty, damaged, or incorrect. For change of mind returns, you are responsible for the return postage.

4. Refunds

​

  • Processing Time: Once we receive and inspect your return, we will notify you and process your refund within 14 days.

  • Refund Method: Refunds will be issued to the original payment method.

  • Shipping Costs: Original shipping costs are non-refundable, except for faulty or damaged items.

5. Exchanges
 

  • Eligibility: We offer exchanges only for faulty, damaged, or incorrect items.

  • Process: Contact our customer service team to arrange an exchange.

6. Non-Returnable Items

Some items cannot be returned, including

​

  • Personalised or customised items

  • Sale or clearance items

7. Contact Information


If you have any questions about our return policy, please contact us at info@colourflowactive.com.
 

bottom of page